Hi Nina,

Was hoping you could provide a simple answer to this.

I am trying to refund the shipping back to the customer on an order that has not been shipped, but i cannot seem to do it.  The refund processes correctly for the product but the shipping is never refunded through the store.  I am issuing a credit note in the admin "orders" module.

is this possible or am i doing something wrong.

Thanks for your help, I really appreciate it!

Regards

Lindy