Community Support for the Catalook Store

Catalook Support Chapters

Chapter 26

31

FAQs

Q:
How to let all vendors add products to existing categories without allowing them to add new categories.
A:
Please disable the Edit Page checkbox from the permissions checkbox list for the the vendor role (registered users or vendors) of the tab where the module CAT_Categories is located via page settings and also for the module via module settings and check the box[Show all Categories, Product Types, Specifications, Slots and Options created by all users/vendor to an authorized user/vendor so that he can use these Attributes in his own Products, but he has no Permission to change these Attributes. Make all Users Product Attributes public (Module: Product Manager, Category Administrator)] in module CAT_StoreSettings.

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31

Important Instructions

  • After setting up/installing or importing items you have to delete all cookies (Extras ->Internet Options) on your computer from which all these operations are carried out since the Java tree stores its condition in a cookie. If you don’t do so, a Java error appears before switching to another node.
  • After switching from one DotNetNuke portal to another and trying to register an error (DotNetNuke update error) can appear. This can be prevented by logging out correctly or deleting cookies.
  • There is no module for running the price agent table. However, you can interrogate the priceagent table under host ->SQL with select * from priceagent or delete the table with delete * from priceagent. If price dates apply with the customers´wishes, the price agent gets activated when updating items. After clicking on an update link or when importing products it possibly will last some time until all mailings will have been sent to customers. Please do not press the update button more than once but wait until the progress bar of the browser disappears.
  • Before submitting their order customers have to agree to your business terms. The business terms are indicated in the form [Submit your Order] when clicking the link [general terms of business] above the radio buttons [I have read your terms... ]. At first you, of course, have to create a file with your terms and name it terms.htm. Then upload this file with the help of admin -> file manager to your portal upload folder. Uncheck the CheckBox [Do Not show Terms before Checkout] in store settings

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31

Calculation of transport costs

    • Forwarding costs can be calculated in different ways. Please refer to the CAT_StoreSettings module and select one.
    • [ freight charges flat rate]: The value indicated does not depend on the quantity of goods supplied. It is calculated on the basis of [ Freight Insurance] and [Free off Freight Charges from Total Order Amount] considers.
    • [ freight weight ]: The transport costs are calculated on the basis of the consignment’s weight. The indications in the fields [freight charges per kg/pounds], [Freight Insurance] and [Free off Freight Charges from Total Order Amount] are considered.
    • [Specified in Products]: [: If you want to add ship costs for each item separately, you have to activate this radio button in the store settings and indicate the freight costs for each item in Products.(do not forget to add freight charges for subsequent products). This way of calculating the freight charges is similar to eBay. The indications in Freight Insurance] and [Free off Freight Charges from Total Order Amount] are considered.
    • [Real-time rate and advanced custom rating system(requires .netSHIP)]
    • [Real-time rate calculation and package tracking with United Parcel Service (UPS) or USPS] and advanced custom rating system: If you use the demo / trial version this interface is set to Test Mode.
    • Real-time rate and advanced custom rating system(requires .netSHIP) + Specified in Products
    • Real-time rate calculation and package tracking with United Parcel Service (UPS) or USPS and advanced custom rating system + Specified in Products

Please Note: The last two methods can be used to create product related custom shipping rates.

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31

Online Package Tracking

Enter a value for [Shipping Company] and [Tracking Number] in module CAT_Orders (click on the [Order Details] link) for a delivered item to enable the online shipment tracking.  Valid values for [Shipping Company] are: UPS, USPS, FedEx, DHL, Canada Post, Airborne. Please remember that this field is case sensitive.

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