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Change comma in currency to fullstop? Incorrect order amounts being process by payment gateway due to comma
Last Post 09/04/2019 5:18 PM by Nina Meiers. 1 Replies.
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Author Messages Informative
alidayvn
New Member
New Member
Posts:1


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09/03/2019 7:39 PM
    Hi,
     
    We have Catalook installed to enable customers in various countries to order from a site.
     
    Whilst testing, all orders were processed (for UK orders) successfully.
     
    However, a ‘real’ order has just been processed for a customer in Germany and the ‘amount’ was massively incorrect.  It should have been £37.13 (40.47 euros) but was entering a comma (,) instead of a fullstop (.) and therefore the order was processed by the payment gateway for £3,713.00
    Total GBP
    37,13 (40,47 &euro
     
     
    This is an urgent support request to ask:
    a.       Why this has happened?
    b.      Will this affect other country transactions?
    c.       How this can be rectified?
    Nina Meiers
    I am the boss today!
    Veteran Member
    Veteran Member
    Posts:522


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    09/04/2019 5:18 PM
    I'm not an expert in the localisation of things, but a I'd check is in the store settings that the currency is set to use your currency no matter where they come from so it does the conversion in your currency and not Euros.

    It seems like a mismatch of language settings where the Euro has that , instead of a .
    Does that make sense?



    Other than that I'd be emailing [email protected] - they are the developers of the software - but I've not heard of this happening before.
    Give me a place to stand and a lever long enough... and I will change the world.
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