We have Catalook installed to enable customers in various countries to order from a site.
Whilst testing, all orders were processed (for UK orders) successfully.
However, a ‘real’ order has just been processed for a customer in Germany and the ‘amount’ was massively incorrect. It should have been £37.13 (40.47 euros) but was entering a comma (,) instead of a fullstop (.) and therefore the order was processed by the payment gateway for £3,713.00
37,13 (40,47 &euro
This is an urgent support request to ask:
a. Why this has happened?
b. Will this affect other country transactions?
c. How this can be rectified?