Catalook Support - Internet Privacy Statement
Securing the Transmission and Storage of Information
Catalook Support has a strong commitment to providing excellent service to all of our customers and visitors of this web site, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern Catalook Support.com.au sites which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns.
This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. When you request a page from our web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website, as our servers use this information to deliver to you the pages on this website. We also use this information to better understand how visitors use our website and how we can better tune our website, its contents and functionality to meet your needs.
Information We Collect
When we need to collect personally identifiable information from you to provide you with a particular service we will ask you to supply us with the information we need. For example, if you would like us to send you a print catalogue (if available) or you request access to the exclusive catalogue section, we will ask you for information such as name, address, telephone number and email address. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help to process your request. We will also use your email address to notify you about special offers and promotions as described in the E-Mail section of this Statement, but you can opt out of e-mails at any time.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information.
After information reaches Catalook Support it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Catalook Support. Because laws applicable to personal information vary by country, our business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this Statement is generally processed and stored in Australia.
Disclosure of Information to Third Parties
We do not provide any details to third parties submitted on this website. Unless goods are required to be shipped, freight companies, clearing houses etc are the only 3rd parties that would receive address and contact name information.
All other personal information, preferences, interests etc, remain confidential to Catalook Support
Our website does not use "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer.
In addition, the service providers we use to serve and host our web content, and/or deliver our e-mails, use session and persistent cookies, to track the number of times Catalook Support.com.au is accessed and whether the site was accessed from an advertisement or another linked site. Sometimes cookie technology is used to track the number of times a page is viewed. In all cases, the cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it.
You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect our ability to track which parts of the website are popular and other area that are not, that may require updating or deletion.
E-Mails about Special Offers and Promotions and Opt-Out
It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to Catalook Support offers only. If you do not wish to receive e-mails with updates and information, there is an UNSUBSCRIBE option on each eNewsletter. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions.
This is an Australian website and is subject to Australian law. Catalook Support will disclose personally identifiable information without your permission when required by law. As mentioned above, laws related to personal identifiable information vary by country.
Catalook Support welcomes your comments
regarding this Statement of Privacy. If you believe that Catalook Support has
not adhered to this Statement, please contact Catalook Support at [email protected]. We
will use commercially reasonable efforts to promptly determine and remedy the
Catalook Support.com Internet Privacy Statement Changes
In the future, we may need to change this Statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.